General Return Policy
We want you to be happy with your purchase. If you are not completely satisfied with your purchase, you may return it to us for an exchange or refund. Please review our Return Policy here.
If applicable we will send our delivery partner to collect your return. Please make sure to add the below details clearly outside on your return parcel.
- Your address
- Your Phone Number
- Our address – 101, Main Street, Negombo, 11500
- Mobile number – 0114400111
Refund Policy
In order to be eligible for a refund, you have to return the product within 14 days of your purchase. If the product is damaged in any way, or you have initiated the return after 14 days have passed, you will not be eligible for a refund.
In order for the product to be eligible for a Refund, make sure these conditions are met:
- Product must be returned in its original packaging
- Product wasn’t used or damaged
- Product must include original tags (if applicable)
Aside from these conditions, there are products that can be returned but are not refundable as stated in the following:
- Digital items
- Personalized items
After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to the Original Payment Method you’ve used during the purchase. We reserve the right to refuse a refund if the items have any signs of wear, alterations, misuse or damage.
Exchange Policy
Products can be exchanged for a different size or color variation, provided that such variation is available. Customers are allowed to exchange items within 14 days. Exchanges exceeding 14 days will not be processed.
In order to be eligible for exchanges make sure that the following conditions are met:
- Product must be returned in its original packaging
- Product wasn’t used or damaged
- Product must include original tags (if applicable)
If a replacement unit for the size/specific model is no longer available, the customer will be issued a full refund. The refund will not include any delivery charges.
Your exchanged product will be processed Once items are received and conditions confirmed.
You are given the right to exchange the item, One time. Provided that all conditions in Exchange Policy are met.
How to Initiate A Return
If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:
Email Address: info@zii.com
Phone Number: 0110011001
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Refund Policy 2
If your product is defective/damaged or incorrect/incomplete at the time of delivery, please contact us within 14 days of your purchase. Your product may be eligible for a refund or replacement.
In order for the product to be eligible for a Refund, make sure these conditions are met:
- Product must be returned in its original packaging
- Product wasn’t used or damaged
- Product must include original tags (if applicable)
Refunds Not Accepted If
- You change your mind
- Your circumstances change
- You find cheaper products elsewhere.
EXCEPTIONS
The following items cannot be returned or exchanged:
- Digital Items
- Personalized Items
After we receive your product, our team of professionals will inspect it and process your refund or replacement. The money will be refunded to the Original Payment Method you’ve used during the purchase.